Support
Support
We are here to help with access, downloads, billing and license questions.
Email: [support email]
Hours: days and hours
Response time: within 2 business days
Hours: days and hours
Response time: within 2 business days
Before you write
- I did not get my access email. Check spam and promotions. If it is not there, write to us with the email you used to buy.
- I cannot download a file. Try another browser and tell us the product name and what you see.
- I want to cancel Standard. Cancel from your account, or write to us and we will help.
- I want to upgrade to Premium. You can upgrade at any time. Write to us and we will help.
- Can I do this with a product? See the License, or ask us.
What to include
Your name, the email used to buy, the plan, the product name and a short description. Screenshots help.